Refund Policy:
Tahoe Communications Limited has a simple refund policy. When a customer has paid for a Tahoe
internet connection, the refund will be processed as follows–
1. A refund will be made within 7 to 10 working days.
2. Once installation is done, if the customer wants a refund, then the customer will get back the
security deposit money (if applicable).
3. The customer may also get back the extra subscription fee stored in his/her account if
applicable.
Delivery Policy:
Within three days, Tahoe Communications Limited will provide the services to the subscriber. Tahoe will
notify the subscriber at the earliest hours in case of any unexpected delay.
Cancellation Policy:
Cancellation of a connection request will be permitted for the following reasons only –
1. If a customer relocates to a location outside of Tahoe’s coverage area.
2. If a customer remains inactive without renewing within 1 month of being inactive, then the
connection will be cancelled, and the customer have to return the ONU device.
3. If the customer decides to cancel the connection.
