1. The subscriber has to provide necessary documents and information to establish subscriber’s identification, legal status and business capacity. Tahoe Communications Limited shall have the right to examine the same.
2. Tahoe Communications Limited shall have the right to temporary disconnect, suspend, or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, Subscriber shall notify Tahoe Communications Limited of such change, failure of which
shall entitle Tahoe Communications Limited to suspend or terminate the services and its sole discretion.
3. Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can be revealed if it is found that it was already in the public domain or was already available to the receiving party without violating this agreement or if it is required by law.
4. Tahoe Communications Limited has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by Tahoe Communications Limited.
5. Tahoe Communications Limited shall provide the services to the subscriber within agreed timeline. However, in case of any delay, Tahoe Communications Limited will notify the subscriber as soon as it is reasonably practicable.
6. Tahoe Communications Limited shall not be liable for disruption and discontinuation of its service due to any disturbance, congestion, severance in the other networks reasons beyond its control.
7. Tahoe Communications Limited may temporarily suspend the services wholly or in parts for repair, maintenance, upgrading or circumstances beyond Tahoe Communications Limited control. However, Tahoe Communications Limited will notify the subscriber as soon as it is reasonably practicable.
8. Tahoe Communications Limited have the right to suspend or terminate the connection without further notice in case of subscriber uses the device/ terminal/ IP on any resources provided by Tahoe Communications Limited beyond the allocated number of connections or bandwidth capacity.
9. The connection will be automatically disconnected from Tahoe Communications Limited if the subscriber has exceeded the monthly data volume limit.
10. Tahoe Communications Limited should have the exclusive right to change/ increase/ reduce the traffic charges, validity period, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will be required if such changes take place due to any regulatory or government imposition.
11. Tahoe Communications Limited may keep the subscriber updated about any new information about the Tahoe Communications Limited services, if needed. Tahoe Communications Limited reserves the right to communicate any of its offer and services related communication and/or massage to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Tahoe Communications Limited reserves the right to use the name of the subscriber in its material for promotion or business purposes.
12. Tahoe Communications Limited should endeavor to provide the best possible service to its subscribers. However, the quality, reliability and the availability of service may be dependent on various factors. In case of failure to achieve the desired quality, reliability, and the availability of service due to any of the above factors, Tahoe Communications Limited shall not be held liable.
13. The subscriber undertakes not to use Tahoe Communications Limited services to commit any unlawful act which might endanger national, social, or economic interest or damage Tahoe Communications Limited reputation to other subscriber. Under such circumstances, Tahoe Communications Limited shall have the exclusive right to discontinue the services of the
subscriber and take appropriate legal measures. The subscriber shall indemnify Tahoe Communications Limited if it suffers any losses, damages, or must pay any penalty due to unlawful usage of the subscriber.
14. Notwithstanding anything contained in this agreement, any other information through Tahoe Communications Limited brochure, notification, published and/ or shall broadcasted by Tahoe Communications Limited regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
15. Use of Tahoe Communications Limited services is subject to its more current applicable usage policies.
16. Subscribers shall pay agreed charges to Tahoe Communications Limited in its prescribed bill format strictly within the due date. Tahoe Communications Limited have right to suspend or terminate the connection to the subscriber if the bill is not paid in full within due date.
17. Subscribers shall have to pay “Shifting Charge” for shifting the connection.
18. The subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by Tahoe Communications Limited for such circumstances, along with the full
payment of the outstanding bill, the subscriber shall also be liable to pay the reconnection fee if applicable.
19. Tahoe Communications Limited will retain the ownership of all optical network equipment provided to the subscriber. In case of termination or temporary stop of services, subscriber shall handover the equipment to Tahoe Communications Limited without any delay. For any damage to the equipment, the subscriber shall compensate the value of the damage equipment.
20. Tahoe Communications Limited has no control over the accuracy or appropriateness of any information on the internet and the subscriber is solely responsible for the internet usage.
21. The subscriber undertakes to safeguard the equipment provided by Tahoe Communications Limited from potential damage (i.e. misuse, negligence, fire, lightning, natural disaster, theft, sabotage, come in contact with water, drop from height). Tahoe Communications Limited shall have the right to ask for damages from the subscriber.
22. Tahoe Communications Limited shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
23. Subscriber shall solely be responsible for his/her own and his/her subscriber’s illegal data or voice transfer or traffic or bulk e-mail spamming or any other illegal operation. The sending of bulk e-mail spamming is strictly forbidden, and the subscriber account will be immediately terminated. The subscriber shall indemnify Tahoe Communications Limited if it suffers any
losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
24. The subscriber shall install proper electric connection, power grounding UPS, stabilizer etc. in his/her premises and of his/her accord. Subscribers shall not relocate or move any equipment provided by Tahoe Communications Limited without the permission of Tahoe Communications Limited.
25. Tahoe Communications Limited shall not install any product/ services, without authentic document from the signatory of this document and authorized representative of Tahoe Communications Limited and also clearance from the revenue assurance department of the Tahoe Communications Limited.
26. Without customers written request/ consent for any upgrade / downgrade of the bandwidth or any other changes will not be executed. For increasing/ decreasing bandwidth, temporary/ permanent disconnection needed one-month prior written notice.
27. The subscriber shall file its complaint about the services of Tahoe Communications Limited to the subscriber customer care.
28. The subscriber is not authorized to resell Tahoe Communications Limited Internet services without written permission and will be liable for legal action to be taken if the subscriber is found in doing so.
29. Veterans of Bangladesh Armed Forces will be able to enjoy 25% less payment on their monthly charges as a tribute from Tahoe Communications Limited Internal on the Golden Jubilee of Bangladesh’s independence for their lifelong service in uniform rendered to the nation! To avail this offer, veterans need to submit their valid TS number at the time of registration or online purchase. Our service delivery team will collect the photocopy of veterans’ ID with TS numbers while connecting their homes with Tahoe Communications Limited Internet. Photocopy of the veteran’s ID card is an essential document to activate the especially offered privilege. Veterans can also refer the same to their tenants where a recommendation letter duly signed by the veterans and photocopy of veteran ID will also be considered as an essential document. Tahoe Communications Limited Internet exclusively preserves the right to withdraw any offer at any time.
30. The responsibilities of Tahoe Communications Limited are explicitly stated in this agreement as above and Tahoe Communications Limited takes no other responsibilities beside those in this agreement.
31. Notwithstanding anything to the contrary contained herein, Tahoe Communications Limited shall not be liable for any reason or any representation, implied warranty or condition or other term, at lawful or under the terms of this agreement for any losses, whether loss/ profit, actual or consequential or otherwise and whether occasioned by the Tahoe Communications Limited or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
32. Tahoe Communications Limited reserves the right to change the above terms and conditions at any given time and date.
